We want to be sure you are happy and you receive only the best quality products from Iam24seven.com. However, because most of our products are custom, made-to-order or special-ordered for you, we cannot refund for products if customers changed their mind, if the wrong size, color, quantity or wrong products were ordered, or if the products were damaged during the shipping process. Sorry, no refunds!
If your product was damaged during shipping, you must file a claim with the shipping carrier.
We will exchange any damaged or blemished products at no cost to you. We will exchange your item(s) if we are at fault and there is something wrong with your order. The following reasons qualify for exchanges:
- we sent you the wrong item
- we sent you the wrong size or color
- due to the production process, your goods are in any way damaged, defective or blemished when you receive them.